Return Policy

General Return Guidelines:

  • Returns are accepted within 14 days for store credit only.
  • Merchandise must be in new, unworn, unwashed, and salable condition with all tags attached.
  • Original receipt is required for returns.
  • Final Sale Items: All sale items, accessories, intimates, swimwear, formal gowns, gown deposits, and handbags.

    Online and In-Store Returns:

    • Both in-store and online returns will receive store credit only.
    • No refunds or cash returns.

    Online Returns Process:

    For All Online Returns:
    • Visit www.jessicaangelshop.com to complete the Online Return Form.
    • Eligible items can be returned within 14 days for store credit.
    • Items must be in original condition with tags attached.
    • Original shipping costs non-refundable, and return shipping is the customer's responsibility.
    • Sale items, accessories, intimates, swimwear, formal gowns, gown deposits, and handbags are final sale.

    Return Policy for Gowns and Evening Wear:

    • All sales of designer gowns are final.
    • No returns, exchanges, or cancellations.
    • Ensure correct sizing, style, and color before ordering.
    • Consult size chart or contact customer service at 323-234-4433 for sizing assistance.
    • Alterations not included and may be necessary.
    • Responsibility to order the correct size, color, and style.
    • Delivery guaranteed by specified wear date, subject to terms.
    • Expedited shipping available at an additional cost.
    • Dresses inspected before leaving our store at 4516 S Central Ave, Los Angeles, CA, 90011; condition post-shipment is not our responsibility.
    • Secure transactions and respected privacy.

    Additional Notes:

    • Some dresses may have zippers that require alignment for smooth zipping.
    • Bias-cut fabric dresses are designed for optimal drape; alterations are not recommended.
    • All dresses are inspected by staff prior to shipping.

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